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Guest Enquiry
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General
Payment Policy
A 50% deposit is required at the time of making the booking, with the balance payable 30 days prior to arrival. Should bookings be made within 30 days of arrival, full payment will be required at the time of making the booking. All reservations that have not been confirmed with deposit or full prepayment are deemed provisional and may be released by The Marly without prior notification. Payment can either be made by credit card or bank transfer. Should payment be made with a credit card, a secure payment portal from NedBank will be sent to you on our behalf asking you to authorise the amount requested. Should payment be made via bank transfer, please email a proof of payment to [email protected] The Marly reserves the right to request deposits or full payment in advance, in the case of large groups, long stays or high occupancy. Should payment not be timeously received, The Marly reserves the right to automatically cancel the reserved accommodation and at the same time reserve the right to cancel or refuse to accept further bookings.
Check-In And Check-Out
Our check-in time is from 14h00pm;
Check-out time is 11h00am on the day of departure.
Cancellation Policy
Up to 30 days prior to arrival: No cancellation fee.
30 days prior to arrival: 100% of the total amount
No Show: 100% of the total amount
Spa Terms & Conditions
All Prices Quoted Are Per Person, Per Treatment. Excluding specified couples treatments.
Cancellations
We ask that you make any cancellation or changes to treatments at least 24 hours before your appointment to avoid a 100% cancellation charge. No-shows will result in a full charge.
Arrival
We invite you to arrive at least 15 minutes before your appointment, should you arrive late, we regret that we will only be able to offer you the remainder of your appointment time. The full cost of the treatment or service will still be charged.
Wellbeing
Our spa is a non-smoking facility. For your safety and comfort, we ask you to complete a pre-treatment survey. Please notify us of any specific requirements for your visit which may include injuries, illnesses or allergies.
Age Policy
Guests must be above the age of 12.
